Terms and conditions

This site is operated by [LEGAL ENTITY NAME], of [FULL POSTAL ADDRESS], Mexico City, Mexico, trading as Livia House. These terms are governed by Mexican law, and the courts of Mexico City have jurisdiction over any dispute arising from them.

Everything here is a description of what the studio does. Nothing on this site is a binding offer, and no price shown or implied anywhere on it is a quotation. A price becomes real only in a written proposal addressed to you by name.

We may change, add to, or withdraw anything described here at any time, including the services listed.

Sending the contact form does not create a contract, a retainer, or an obligation on either side. It starts a conversation. We read every enquiry, and we answer as many as we honestly can, but we do not guarantee a reply and we decline work regularly.

Please do not send confidential information through the form. Until an agreement is signed, treat anything you send as unprotected — send the shape of the problem, not your figures.

You agree not to use the form to send advertising, automated submissions, or anything unlawful.

A proposal link is private and meant for the client it names. Please do not share it. Each proposal states its own validity period; past that date the prices in it lapse and we will gladly refresh them.

Selecting an option inside a proposal tells us what you are interested in. It is not a signature and does not commit you to anything.

Scope, fees, payment schedule, revisions and timelines live in the signed agreement for each engagement, not here. Advertising budget, where it applies, is always paid by the client directly to the platform on the client's own account — we manage the spend, we never hold it.

Marketing work does not come with guaranteed outcomes, and we will not offer one. Rankings, reach, conversion and revenue depend on markets, competitors and platform behaviour that nobody controls. What we commit to is the work described and the care described.

The name Livia House, the writing on this site, and its design are ours. Please do not reproduce them.

Work made for a client transfers to that client on full payment, as set out in the signed agreement. We keep the right to show finished work as part of our portfolio unless the agreement says otherwise.

This site is provided as it is. We take care with what we publish, but we do not warrant that it is complete, current, or uninterrupted, and we are not liable for decisions made on the basis of it.

Where liability arises from an engagement, it is limited as stated in that engagement's signed agreement. Nothing in these terms limits liability for fraud or for anything that cannot lawfully be limited.

What we collect and how it is handled is set out separately in the privacy notice.